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Protect Outbound Retail Calls with Branded Calling
Although more than half of US adults (52%) would still prefer to deal with big box stores, food delivery services and other retail brands by phone rather than text messaging, apps or a website, if there is no caller ID, nearly three in four consumers will not pick up a call from these businesses. With 72% of Americans reporting an increase in delivery, package or mail robocall scams in the last year, more people than ever are refusing to answer unidentifiable calls. Learn more about TNS’ independent research into demand for branded calling in the retail sector.
Branded Calling for Retail
The TNS Enterprise Product Suite helps improve and protect retailers’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This helps to reassure customers and prospects that calls are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers.
68%
of US adults would answer a call from a retail brand if its name/logo was displayed on their screen.
69%
of contact center professionals believe spam and fraud against commercial outbound calling is impacting their company's bottom line.
$1.5K
is the typical pre-authorized retail purchase quote from scam robocalls pretending to be Amazon, Walmart, and others.
1.5B
daily call events analyzed by TNS.
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Customer Interactions Branded Calling Supports
- Taking and confirming orders
- Completing account applications
- Upselling
- Responding to online enquiries
- Complaint handling
- Refund processing
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Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers and prospects that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significant reduction in fraud attempts
- Protection of brand reputation
- Reduced exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
Contact Us
Contact us to learn how TNS Enterprise Product Suite can help your retail business.
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Communications Resource Center
TNS' unified call identification platform restores trust to voice and drives the future of next generation communications. TNS analyzes more than one billion calls a day, synthesizing data into widely trusted and utilized robocall protection reports, white papers and other thought leadership. Learn more about TNS' IaaS solutions.