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Secure Your Business Lines
Protect Contact Centers from Disruption, Fraud and Abuse
Block Voice Network Threats
The voice channel remains a critical customer touchpoint for enterprises with high inbound call volumes. Traditional call authentication methods are proving ineffective against modern contact center fraud tactics like deep-fake AI scam calls, putting voice networks at risk and straining contact center operations. TNS Enterprise Voice Security detects deep-fake voices, spoofed mobile numbers, and unwanted robocalls, which helps to support and maintain secure, trusted communication.
Solution Overview
TNS Enterprise Voice Security is comprised of two core contact center anti-fraud solutions designed to safeguard your voice network and supported by a comprehensive service offering.
TNS Voice Firewall
An advanced platform that functions as a firewall and intrusion prevention system. It enforces enterprise-wide call policies, uses Advice of Risk tagging to block or redirect suspicious traffic, detects anomalies in calling patterns and delivers detailed forensic reporting. This helps reduce fraud, protect agents from abuse and maintain continuity during voice-based attacks.
TNS Inbound Authentication
An orchestration-based service that verifies inbound calls using metadata and real-time scoring. It detects deepfake voice attacks, secures inbound traffic from spoofing and removes the need for knowledge-based authentication. This reduces handling time and improves the customer experience in high-volume contact centers.
Use Cases
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Financial
Concerned that rising robocalls were impacting customer service efficiency, a major US regional bank recognized the growing risk and implemented a voice security solution.
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Healthcare
An influx of robocalls were disrupting the medical center’s voice network by targeting direct dial-in lines across the organization leaving patient’s personal information at risk.
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Insurance
A major insurance company experienced a steady growth in inbound fraudulent robocalls, increasing to 2.4 million calls per year, highlighting the need for a managed voice security solution.
72%
Never answer a phone call from an unknown number.
30+
Years of experience in call identification.
1B
Calls analyzed daily with 1 billion subscriber numbers listed.
Frequently Asked Questions
- Which industry does TNS Enterprise Voice Security deliver the most value to?
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TNS Enterprise Voice Security is particularly valuable for organizations in finance, insurance, telecom, healthcare, retail, hospitality, and government, any industry where high inbound call volume and contact center operations make voice channels a critical customer touchpoint.
- How can TNS Enterprise Voice Security help improve the customer experience?
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TNS Enterprise Voice Security can help enhance the customer experience through reduced wait times and passive authentication.
- Can TNS Enterprise Voice Security help improve contact center operational efficiency?
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Yes, TNS Enterprise Voice Security is designed to help increase contact center agent productivity, helping to reduce call wait times by up to 30 seconds, and helping to reduce contact center costs by up to 20%.
- How does TNS Enterprise Voice Security help secure voice channels from bad actors that conduct attacks designed to steal money, identities and information from businesses?
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TNS Enterprise Voice Security enables enterprise-wide call visibility and unified security policy enforcement that identifies malicious calls with alerting, blocking and/or redirection as selected.
Contact Sales
Fill out this form for more information about how TNS Enterprise Voice Security can help your business succeed.