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Although 62% of people would prefer to deal with an insurance provider by phone rather than text messaging, apps or a website, if there is no caller ID, 72% of consumers will not take the call. With nearly three fourths of US adults reporting an increase in robocall scams that spoof legitimate insurance providers’ phone numbers, most people are now refusing to answer unidentifiable calls. Learn more about TNS’ independent research into demand for insurance branded calling.
Branded Calling for Insurance
The TNS Enterprise Product Suite helps improve and protect insurance providers’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This helps to reassure customers and prospects that calls are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers.
25%
Increase in the likelihood that customers who were called would continue to explore financial solutions
68%
Of US adults would answer a call from an insurance provider if its name/logo was displayed on their call screen
75%
Of US adults are concerned about robocall scams that claim to be from an insurance provider
1.5B
Daily call events analyzed by TNS
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Customer Interactions Branded Calling Supports
- Discussing policies
- Completing applications
- Upselling
- Responding to online enquiries
- Updates on claim/case status
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Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers and prospects that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significant reduction in fraud attempts
- Protection of brand reputation
- Reduced exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
Contact Us
Contact us to learn how TNS Enterprise Product Suite can help your insurance business.
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Communications Resource Center
TNS' unified call identification platform restores trust to voice and drives the future of next generation communications. TNS analyzes more than one billion calls a day, synthesizing data into widely trusted and utilized robocall protection reports, white papers and other thought leadership. Learn more about TNS' IaaS solutions.