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Protect Hospitality Outbound Calls with Branded Calling
Although 64% of people would prefer to deal with hospitality and travel brands, such as hotels, restaurants, airlines and tour operators, by phone rather than text messaging, apps or a website, nearly three in four will not answer calls from these and other businesses if caller ID is not in place. For high-touch hospitality brands that rely on the voice channel to create exceptional customer experiences, branded calling is a vital tool for building consumer confidence and loyalty. Learn more about TNS’ independent research into demand for branded calling in the hospitality industry.
The TNS Enterprise Product Suite helps improve and protect hospitality and travel brands’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This reassures customers that calls are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers and prospects.
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Branded Caller ID for Hospitality
63%
of people have received or know of someone who has received an AI generated deepfake robocall.
65%
of US adults would answer a call from a hospitality or travel brand if the brand logo/name was displayed on their incoming call screen.
81%
or consumers would answer a branded phone call if it followed a recent action they had taken with that brand.
1.5B
daily call events analyzed by TNS.
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Customer Interactions Branded Calling Supports
- Verifying reservations
- Closing sales
- Upselling
- Communicating promotions
- Response to customer inquiries and complaints
- Notifying of changes to bookings
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Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significant reduction in fraud attempts
- Protection of brand reputation
- Improved customer loyalty and confidence
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
Contact Us
Contact us to learn how TNS Enterprise Product Suite can help your hospitality or travel business.
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Communications Resource Center
TNS' unified call identification platform restores trust to voice and drives the future of next generation communications. TNS analyzes more than one billion calls a day, synthesizing data into widely trusted and utilized robocall protection reports, white papers and other thought leadership. Learn more about TNS' IaaS solutions.