Image
Image
Strengthen Patient Communications with Branded Calling
Whether to discuss test results, obtain treatment consent or finalize health plans, phone calls are a critical part of the relationship between healthcare organizations and their customers, with 65% of consumers agreeing they prefer to use the phone to talk with their healthcare provider ahead of using text messaging, apps or a website. But the fact is that many of these vital calls go unanswered if caller ID is not in place.
Among the reasons why 72% of us refuse to answer unknown numbers include health insurance robocall scams, which have been experienced by nearly two in three US adults. Learn how healthcare branded calling can make all the difference to patient communications.
Branded Calling for Healthcare Organizations
The TNS Enterprise Product Suite helps improve and protect healthcare organizations’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This reassures customers and patients that calls from medical centers, hospitals and other health providers are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, higher quality calls and improved engagement.
41%
Increase in call answer rate for one nationwide healthcare provider using TNS Enterprise Branded Calling
64%
Of US adults are more willing to share personal information with their healthcare provider if the incoming call is branded
75%
Of consumers have missed calls from unknown numbers that they would have answered if the had know who was calling
9M+
Public Safety Branded Calls delivered by TNS each month to over 120 million consumers during the pandemic
Image
Customer Interactions Branded Calling Supports
- Health consultations
- Explaining test results
- Discussing treatment options
- Requesting consent for surgery or medical procedures
- Confirming appointments
- Responding to online enquiries
- Updating on claim status
- Confirming prescriptions
Image
Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers and patients that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significantly reduces fraud attempts and potential data theft
- Protects organization reputation
- Reduces exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
Contact Us
Contact us to learn more about TNS Enterprise Product Suite for Healthcare Organizations.
Image
Communications Resource Center
TNS' unified call identification platform restores trust to voice and drives the future of next generation communications. TNS analyzes more than one billion calls a day, synthesizing data into widely trusted and utilized robocall protection reports, white papers and other thought leadership. Learn more about TNS' IaaS solutions.