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Branding & Authentication Products
Enterprise Branded Calling
TNS Enterprise Branded Calling helps increase conversion rates, improve call duration, get your calls answered and provide competitive advantage for your brand. Give your customers the information and confidence they need to engage with you.
Spoof Protection
Building on TNS Enterprise Branded Calling, now allow only verified calls to reach your customers and immediately block non-authenticated calls from using your number.
Enterprise Voice Security
Protect your business lines with real-time threat monitoring and verification of every inbound call with automated call authentication and spoofing detection.
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Protect Consumers and Modernize Voice
The reluctance of individuals to answer unknown calls due to concerns about scams and spoofing has created a significant hurdle for businesses seeking to engage with their customers effectively. With TNS’ enterprise product suite, businesses can ensure that only legitimate calls reach their customers, leading to higher answer rates, improved conversion rates, and valuable insights into call delivery metrics.
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Extensive Carrier Relationships
The Opportunity for Trust
Protect Consumers and Businesses
As robocalls, spamming and spoofing increase on mobile networks, consumer trust in voice calling is damaged.
TNS leverages its wealth of data collected from its carrier relationships to implement robocall protection for network subscribers. This helps both carriers protect their subscribers and enterprises protect their brands by restoring trust to voice.
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Branded Calling Solution
Restore Trust in Voice with TNS Enterprise Branded Calling
Improve Answer and Conversion Rates
Turn the unknown for customers into the trusted and accepted with TNS Enterprise Branded Calling. Ensure every call from your business includes your brand name, logo, and reason for calling. Seventy-eight percent are more willing to answer a call if the caller ID displays the logo and name of a brand they recognize. Start off on the right foot and improve call answer rates with a tool that helps increase customer engagement and satisfaction.
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Branded Calling Solutions by Industry
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Financial Services
Find out how branded calling can safeguard and transform the outbound customer experience for banks, credit unions, mortgage providers and other financial services organizations.
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Healthcare
Trust and speed of communication are essential to healthcare. Discover how TNS solutions can help improve consumer and patient relationships by delivering both.
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Hospitality
Nearly two in three (65%) consumers say they would answer a call from a hospitality or travel brand if the name and logo were displayed on their incoming call screen.
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Retail
TNS Enterprise Branded Calling can make all the difference to outbound CX in retail, with 68% of US adults saying they would answer branded call from a retailer.
TNS Enterprise Authentication and Spoof Protection
TNS helps solve the problems caused by call spoofing by leveraging industry standards and APIs to authenticate calls and ensure only legitimate verified calls are delivered with branding to consumers.
Find out how our Enterprise Authentication and Spoof Protection solutions can help you protect consumers, restore trust and modernize voice, by watching our technical overview video with Jim Tyrrell, Vice President of Enterprise Product Management at TNS.
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Quantify the Value of Enriched Data
Receive Outbound Calling Metrics
Gain greater business insight into the number of calls delivered, answered, declined by user, missed, and called back to quantify the value that enriched data brings to the calling experience.
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Protect your Brand Integrity
Protect Your Brand and Consumers
Only authenticated calls can have enhanced rich call data, meaning your brand won’t become a spam magnet for bad actors. Spoofed calls are flagged as potential spam.
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Build your Business with Greater Trust
Improve the Customer Experience
TNS Enterprise Branded Calling can help to improve call answer rates, consumer engagement, make your agents’ time more efficient and increase conversion rates.
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Expand Outbound Reach
Protect Your Communications
With a coverage network that spans North America’s major carriers, you know that your communications are protected. TNS’ strategic partnership with First Orion, Hiya and Neustar unifies enterprise call registration, vetting and authentication practices, building trust in voice calling that benefits your business.
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Reputation Monitoring
Trust that Your Calls Are Reaching Your Audience
Avoid Critical Mis-Labeling
TNS Telephone Number Reputation Monitoring enables you to understand and improve your telephone number reputation score with a broader base of mobile subscribers and proscribed actions to take. Receive alerts when your numbers become classified as nuisance or fraudulent to help: 1) avoid mis-labeling; 2) prevent brand damage; and 3) improve call answer rates for legitimate enterprises that follow good calling practices
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Access Enhanced Call Metrics
Critical Intelligence for Optimized Call Practices
Manage Risks of Mis-Labeling
TN Insights empowers enterprises with data derived from 1.5 billion daily call events to optimize calling practices, promote enhanced customer experience, manage the risk posed by poor telephone number reputations and take remedial action in the event of mis-labeling or spoofed calls. Access enhanced call metrics including called party feedback, contact rate and duration analysis, post-campaign review, and recent change monitoring.
Ready to Learn More?
Discover more about how TNS Enterprise Branded Calling and Telephone Number Reputation Monitoring can help grow your organization.
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In-Depth Insights and Feedback
More than 500 Operators
TNS leverages analysis of over one billion call events daily across more than 500 operators. Leverage crowd-sourced feedback and request details on your specific telephone numbers and the factors influencing their reputation.
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Receive Real-Time Scores to Protect Brand Identity
Detect Issues with Real-Time Alerts
Every second matters to your business, so real-time, accurate scoring is business critical. Detect problems as they occur with alerts and comprehensive reporting for your enterprise telephone number scoring.
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Mitigate Risk and Increase Contact Rates
Improve Customer Answer Rates
Ensure your legitimate calls get through and aren’t inadvertently being blocked or tagged as spam.
Where Greater Reach Means Better Business
Utilize TNS' wealth of experience and subscriber data to enhance experiences and foster your business prospects.
72%
Never answer a phone call from an unknown number.
30+
Years of experience in call identification.
1B
Calls analyzed daily with 1 billion subscriber numbers listed.
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Secure Your Business Lines
Verify Inbound Calls with TNS Enterprise Voice Security
Block Voice Network Threats
Contact centers face the growing threat of bad actors posing as customers – attacking and disrupting business lines to defraud enterprises. TNS Enterprise Voice Security helps enterprises to protect their business lines with real-time threat monitoring and verification of every inbound call with automated call authentication and spoofing detection. Reduce contact center costs while defending your voice channel from fraud and disruption.
Contact Us
Contact TNS to learn more about Enterprise Branded Calling and Telephone Number Reputation Monitoring.
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Communications Resource Center
TNS' unified call identification platform restores trust to voice and drives the future of next generation communications. TNS analyzes more than one billion calls a day, synthesizing data into widely trusted and utilized robocall protection reports, white papers and other thought leadership. Learn more about TNS' IaaS solutions.