The digital age has reshaped trust between corporations and customers, with traditional voice calls facing challenges in today's connected world. Explore the importance of personal connections and rebuilding trust by establishing a global trust standard.

By making their valued assets known and discoverable, tower and network site owners have a prime potential to help service providers optimize and expedite the expansion of 5G. Using TruOps™ Common Language® CLLI Codes™, owners and service providers can communicate more effectively.

In this edition of the customer experience (CX) series, iconectiv delves deeper into short codes and their efficacy. As short codes are increasingly being utilized for customer experience services such as shipping and delivery, iconectiv highlights the necessity of viewing short codes as a trusted friend.

Panel moderator and iconectiv SVP of Corporate and Business Development Chris Drake was joined by fellow industry experts in a session titled “Are We Ready for a Universal Registry of Known Telephone Numbers?” at the recent SIP Forum KYC Summit 2023. Check out a summary of the panel in case you missed the show.

Following Connect (X), hosted by The Wireless Infrastructure Association (WIA), representatives from iconectiv share their thoughts and observations from the show.

In the second part of iconectiv’s interview with Teresa Cottam, Chief Analyst at Omnisperience, we discuss her newly published white paper, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in,’ and explore why she thinks it’s critical for the United Kingdom (UK) to change its current number portability processes now.

With fraud costing the British economy £137 billion, this month UK-based analyst house and consultancy Omnisperience issued a new white paper, ‘UK Digital Fraud: There’s a gap in the UK digital infrastructure and it’s letting fraud in.’ iconectiv sat down with the paper’s author Chief Analyst Teresa Cottam to discuss the current fraud issue and why she believes a revamp of how the UK handles number porting is critical for a modern digital economy.

When it comes to engaging with customers, messaging is often where businesses will find success. Globally, 5 billion people (approximately 65% of the world’s population) send and receive SMS messages, while 80% of the North American population use text messaging.

An interesting and unexpected theme emerged during the Mobile World Congress 2023 show in Barcelona last week. Beyond the typical and expected exclamations of digital transformation, 5G, everything as a service, devices, robots and virtual worlds, a new realization took center stage. Weaved into the well-scripted threads of one keynote after another was the undeniable fact that the biggest change hitting telecom is a much needed and already emerging cultural shift in how the industry thinks, acts and innovates. The alarms were rung, signaling that the telecommunications industry must innovate—or someone else will.

International Women’s Day is an annual global celebration of the social, economic, cultural and political achievements by women.

In this installment of our customer experience (CX) series, we are taking a deeper look at the voice channel.

In this installment of the series, we are going to take a deeper dive into the various communications channels, how contact centers can leverage them, what customer experience (CX) professionals need to know, and more.